Frequently Asked Questions

Orders
How do I track my order?
You will receive a tracking email once your order ships.

Can I change my personalization after ordering?
Contact us immediately. If production has not started, we will update your order. Once production begins, changes are not possible.

Returns and Replacements
Do you accept returns?
Because our products are custom made, we only replace items that arrive damaged or contain production errors.

How do I request a replacement?
Email us within 30 days of delivery with photos of the damaged or incorrect item.

Shipping
Do you ship internationally?
Yes. International shipping rates and delivery times vary by country.

Payments
What payment methods do you accept?
We accept major credit cards and secure checkout payment options available at checkout.